• Where can I find POND'S® products?
  POND'S personal care and beauty care products are sold in mass merchandise stores, drug stores, and supermarkets all over the country. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are unable to find a certain product, please try our item locator which can help you locate a nearby store. Please click here.
  
  If you are still unable to locate your product, please call our toll-free Consumer Services number at 1-800-909-9493 Monday – Friday 8:30 AM to 6:00 PM Eastern time where we can further assist you.
• Can you guide me to which POND'S® products would be best for me?
  You’ll find a wealth of information on our products right here on our website, just click here.
  
  To find a product in a store in your area please click here.
• How long can I keep my POND'S® products and what’s the best way to store them?
  Your POND'S products remain at their optimum quality and freshness for at least 3 years when stored at room temperature.
• How can I get samples of POND'S® products?
  External marketing agencies conduct sampling programs for our company. Unilever sets specific guidelines for the direct delivery of these samples. However, the consumers chosen to receive samples are selected by our agencies based on proprietary criteria.
  
  Occasionally we will have special offers available on our web site to those who are U.S. residents. If you would like to be added to our mailing list, please click here.
  
  Unilever web sites are created by our Brand Teams in conjunction with external agencies. It is our desire to make each site unique, informative, and entertaining.
  
  Often times, non-Unilever sites may offer promotional items, samples, coupons, etc. for our products. However, we are not responsible in any way for the content on these sites nor can we ensure the validity of these offers.
• Will POND'S® donate product to my organization/charity?
  Thank you for inviting the Unilever United States Foundation to support your efforts.
  
  While we are pleased to provide support for numerous worthy causes, Unilever focuses on supporting initiatives aligned with our areas of business. Specifically, we support the following areas:
  
  Building Healthier Lifestyles for Families & Children with a focus on Good Nutrition, Active Healthy Lifestyles, Building Self-Esteem, and Hunger Relief
  
  Better for the Planet with a focus on Climate Change, Water Conservation, Waste & Packaging, and Environmental Preservation
  
  Due to the number of requests we receive for product donation, we have taken the decision to provide product to two (2) not-for-profit organizations with nation-wide reach for distribution to relevant food banks and other organizations across the country.
  
  Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising.
  
  We are therefore unable to fulfill your request. We appreciate the invitation extended to us and wish you the very best.
• What is POND'S® policy on animal testing?
  Animal testing is a contentious issue, and there are strong and diverse opinions on the need for animal testing to underpin the development of new consumer products, particularly cosmetics. Unilever is required to provide animal data to comply with the safety regulations in place in different countries across the world. Where we are legally obliged to commission animal studies, we ensure that the minimum numbers of animals are used.
  
  Unilever is committed to the elimination of animal testing for its business, and is at the forefront of research into non-animal approaches for assessing consumer safety. Currently, a very small amount of animal testing is still necessary to deliver innovative products that provide consumer benefits and are market competitive.
  
  At Unilever, using non-animal approaches is the norm. Most of our products reach consumers without testing any of their ingredients on animals. We do not test our actual products on animals (any testing is undertaken on individual ingredients), and we do not undertake animal testing in our own laboratories (any studies are conducted by third party laboratories). A few countries still undertake product testing in their government laboratories. We are working with the local authorities to ensure the implementation of non-animal methods.
  
  For more information, please visit: here.
• How can I find out about the latest promotions from POND'S®?
  Currently we are not running any promotions, however we encourage you to check back here periodically to see what’s new.
• How can I obtain coupons for POND'S® products?
  We do not have a promotional program where we distribute free coupons or coupon booklets for our products. We suggest that you check your local newspapers and magazines, as we frequently offer cents-off coupons for many of our products. Occasionally we will have special offers informing you of new products, sample offers, special events and promotions, available on our web site. If you would like to be added to our mailing list, please click here.
• How do I join the POND'S® mailing list?
  To be added to our mailing list, please click here.
• How do I change or remove my name from your mailing list?
  To remove or update your name on our mailing list, please click here.

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